Frequently Asked Questions

 My Circus and My Monkeys turnaround time is currently 5-7 days, plus shipping time. 

We take pride and time in completing custom orders exactly how you want it – so please understand that custom and bulk orders may require a slightly longer turnaround time.

 My Circus and My Monkeys is based in Rio Rancho, New Mexico.

 Orders are shipped via USPS and/or UPS. We will choose the option that fits best.

 We can accommodate rush orders with a flat rate of 30% of the total item’s cost, plus the cost of USPS Express Mail or UPS. Please contact us for an exact quote. 

Return requests must be submitted within 7 days of receipt of purchased item(s). Refund eligible returns include items which arrive damaged or broken, items which do not match photos and descriptions listed in the shop, or items which are otherwise unusable. Return postage is the responsibility of the customer and returned items must be in their original packaging, unused, and in the same condition in which they were received. Items which are damaged during the return shipment are not eligible for refund or replacement.

No refunds or returns will be accepted on custom orders or digital downloads. 

You as the customer are responsible for verifying final artwork and design images, as well as correct spelling and grammar. 

Upon approval, My Circus and My Monkeys  will not be held responsible for typos, color variations (eg screen differences), or overlooked errors once work has begun.

 This shop offers mock up services to allow potential customers to see what their final product will look like, before placing an order. Mock ups are digital representatives of physical products.

Due to their digital nature, colors, sizing, and placement may vary slightly.

Mock up services cost a small nominal fee of $5 for time and will be invoiced prior to placing a full order. Once paid, the mock up will be created and provided to the customer within 48 hours for review.

One set of modifications is included in the mock up pricing. Additional modifications will be charged $5 for each mock up.

The mock up fee will be applied to the customer's final invoice if an order is placed. If an order is not placed, the mock up fee is non-refundable.

We reserve the right to turn down any requests which may be inappropriate, racist, degrading or deface our company or community in any manner.